Customer-First Store Leader — Sales & Service

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Delray Beach (FL); On-site; USD 30,000 - 35,000; Full time

Job summary

PGA TOUR Superstore in Delray Beach, FL is hiring a Sales and Service Manager to lead a team of Associates, drive exceptional customer service, and achieve sales targets across departments. The SSM partners with Store Leadership Team to enhance in-store experiences, ensure safety, merchandising standards, and staff development, while upholding PGATSS service behaviors.

Must have college degree or equivalent leadership experience; strong communication, analytical, and accountability skills;

Qualifications

• Strong communication and interpersonal skills.
• Ability to forecast business needs and develop solutions.
• Accountability in managing people and processes.
• Leadership experience with multiple associates.
• Organizational skills to manage concurrent priorities.
• Business acumen with P&L awareness.

Responsibilities

• Create a culture of appreciation and recognize top performance.
• Foster an inclusive environment and supportive associate experience.
• Demonstrate ethical conduct, safety, and compliance.
• Drive sales while prioritizing customer satisfaction across departments.
• Lead on-floor operations and train sales associates as needed.
• Maintain merchandising standards and SOP compliance.
• Monitor promotions and communicate updates to staff.
• Coach Associates to understand products and services.

Skills

Communication

Analytical

Accountability

Leadership

Organization

Business Acumen

Education

College degree or equivalent leadership experience

Tools

Microsoft Office Suite

Outlook

Job description

PGA TOUR Superstore in Delray Beach, FL is hiring a Sales and Service Manager to lead a team of Associates, drive exceptional customer service, and achieve sales targets across departments. The SSM partners with Store Leadership Team to enhance in-store experiences, ensure safety, merchandising standards, and staff development, while upholding PGATSS service behaviors.

Must have college degree or equivalent leadership experience; strong communication, analytical, and accountability skills;