Service Advisor

Karl Malone ADS; Karl (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training Program

401K Savings Plan

Sundays off

Job summary

Karl Malone ADS Powersports is seeking a Service Advisor to greet customers, collect vehicle information, and communicate repair needs and timelines. You will liaise with technicians and customers to ensure a smooth service experience.

This role emphasizes strong customer service, sales aptitude, and basic automotive knowledge. We offer paid training, benefits, and opportunities for advancement in a family-centered environment.

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer concerns.
• Working knowledge of automotive design and mechanical technology.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs; provide a report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks in a timely manner and maintain accurate records.
• Monitor progress of each vehicle and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer service

Sales

Interpersonal communication

Organizational skills

Tools

CRM software

Automotive diagnostics

Job description

Karl Malone ADS is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Welcome to Karl Malone ADS Powersports, serving West Haven, Utah since 1997. Our variety of powersports products is second to none. In all of Northern Utah, there isn't a friendlier or more knowledgeable staff than ours. Karl Malone ADS Powersports is northern Utah's premier Polaris®, Can-Am®, Sea-Doo®, Ski-Doo®, KTM, and Husqvarna® powersports dealers in Utah.
We are family-owned and operated and conveniently located in West Haven, Utah. Karl Malone ADS Powersports can provide you with the latest and greatest in powersports products to make your outdoor experiences both more memorable & enjoyable. From the most recent in KTM/Husky technology, most expanded horizons on snowmobile options, to the hottest new side by side vehicles, we can help you find RIGHT machine that's made for you.