Customer-First Sales Associate — Growth & Merchandising

La Crosse Lumber Co; Columbia Township (MO); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Locally owned and operated

Career Advancement Opportunities

Employee discounts

401(k)

Health insurance

Job summary

La Crosse Lumber Company is seeking a sales associate to deliver outstanding customer service and support a positive store image in Columbia Township, MO. You will assist customers in person and on the phone, help with product selection, and process orders while maintaining a clean, organized floor.

You will be expected to learn product knowledge, use POS systems, and work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self‑starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge of point‑of‑sale systems in order to assist with price lookup, special orders, and order entry. Knowledge of MS Word and PowerPoint.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add‑on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Assist with loading products into customers’ vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.

Skills

Customer service

Sales skills

Teamwork

Communication

Problem solving

Flexible schedule

Lifting up to 80 lbs

Tools

POS systems

MS Word

PowerPoint

Job description

La Crosse Lumber Company is seeking a sales associate to deliver outstanding customer service and support a positive store image in Columbia Township, MO. You will assist customers in person and on the phone, help with product selection, and process orders while maintaining a clean, organized floor.

You will be expected to learn product knowledge, use POS systems, and work a flexible schedule including evenings, weekends, and holidays.