Customer-First Retail Tech Consultant

Singtel; New Hampshire; On-site; Confidential; Full time

Benefits offered by this job

Discounts on Optus products

$80 monthly credit

Connected Day

Diversity initiatives

Counselling and support services

Parental leave

Job summary

Optus is looking for a friendly Retail Service Consultant to join our Rockingham team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences and helping customers understand tech solutions in simple, friendly terms.

We value empathy, calm communication, and teamwork as you handle a range of inquiries and contribute to a welcoming, customer-first environment. You’ll stay adaptable during busy periods to keep the store running smoothly.

Qualifications

• Experience delivering high-quality customer service.
• Ability to explain tech solutions in simple terms.
• Strong listening and de-escalation skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Build strong product knowledge and explain tech solutions clearly.
• Use listening skills to understand customer needs and tailor solutions.
• Handle inquiries from general questions to complex issues with empathy.
• Contribute to a welcoming customer-first environment with your team.
• Stay adaptable during peak times to keep the store running smoothly.

Skills

Customer service

Communication

Active listening

Empathy

Teamwork

Job description

Optus is looking for a friendly Retail Service Consultant to join our Rockingham team in a full-time capacity. You’ll be the face of Optus, delivering standout customer experiences and helping customers understand tech solutions in simple, friendly terms.

We value empathy, calm communication, and teamwork as you handle a range of inquiries and contribute to a welcoming, customer-first environment. You’ll stay adaptable during busy periods to keep the store running smoothly.