Customer-First Retail Specialist

Ross Stores, Inc.; Peachtree City (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate in Peachtree City, GA to deliver a positive shopping experience. You will greet customers, assist with merchandise, maintain presentation, and follow store procedures to ensure safety and efficiency.

The role emphasizes friendly customer service, adherence to MOS and loss prevention practices, and representing the Ross brand in daily operations.

Qualifications

• Ability to communicate effectively with Customers, Associates and Store Leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times.
• Represents and supports the Company brand at all times.
• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Skills

Communication

Job description

Ross Stores, Inc. is seeking a Retail Associate in Peachtree City, GA to deliver a positive shopping experience. You will greet customers, assist with merchandise, maintain presentation, and follow store procedures to ensure safety and efficiency.

The role emphasizes friendly customer service, adherence to MOS and loss prevention practices, and representing the Ross brand in daily operations.