Customer-First Retail Sales Specialist

Cavender's; Brandon (FL); On-site; USD 25,000 - 40,000; Full time

Job summary

The Cavender’s Brandon store is seeking a Sales Associate to deliver Best of the WEST customer service by building relationships and helping customers find products that meet their needs. You will maintain product knowledge, use selling techniques, and support store sales goals while creating an exceptional shopping experience.

You will assist with merchandising, restocking, and keeping the sales floor clean and organized, while following Cavender’s policies and procedures and ensuring safety

Qualifications

• Ability to provide exceptional customer service and build customer relationships in a fast-paced retail environment.
• Ability to effectively sell merchandise while achieving individual and store performance goals.
• Ability to regularly lift, move, and position merchandise throughout the work shift.
• Ability to safely use store equipment, including handheld devices, step stools, and dollies, in accordance with company policies.

Responsibilities

• Support the “Cavender’s Culture” and support the company’s Mission, Vision, and Values.
• Deliver Best of the WEST customer service by greeting every customer, engaging with them throughout their shopping experience, and thanking them for their business.
• Build customer relationships by identifying needs, recommending products, and providing knowledgeable, personalized service.
• Use effective selling techniques to maximize sales opportunities while maintaining a customer-first approach.
• Maintain knowledge of merchandise, promotions, company programs, and current Western and workwear trends.
• Assist customers with product selection, special orders, and locating merchandise throughout the store.
• Help maintain a clean, organized, and visually appealing sales floor by stocking merchandise, recovering displays, and completing housekeeping tasks, including dusting, mopping, and vacuuming.
• Ensure merchandise is properly displayed, signed, stocked, and located according to company standards.
• Remain attentive to store safety and security and promptly report concerns to store management.
• Report to work on time and maintain a neat, professional appearance.
• Understand and follow all company policies and procedures.
• Assist with merchandising updates, price changes, inventory projects, and other assigned store tasks.
• Any other duties as assigned.

Skills

Customer service

Sales ability

Communication

Teamwork

English literacy

Tools

Handheld devices

Dollies

Job description

The Cavender’s Brandon store is seeking a Sales Associate to deliver Best of the WEST customer service by building relationships and helping customers find products that meet their needs. You will maintain product knowledge, use selling techniques, and support store sales goals while creating an exceptional shopping experience.

You will assist with merchandising, restocking, and keeping the sales floor clean and organized, while following Cavender’s policies and procedures and ensuring safety