Customer-First Retail Leader & Team Builder

World Market; Murfreesboro (TN); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Discount

Team support

Wellness resources

Training & growth

Medical & Dental

401(k) plan

Employee assistance

Job summary

World Market in Murfreesboro, TN, is seeking an experienced store leader to drive a customer-first selling culture and uphold our brand values.

You will analyze trends, coach a high-performance team, and coordinate daily tasks in partnership with the Store Manager, ensuring loss prevention and safety standards are in place. The role requires flexible scheduling, strong communication, and a passion for delivering exceptional service.

Qualifications

• Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment.
• Ability to work a flexible schedule, including nights, weekends and holidays.
• Ability to stand for extended periods and lift up to 40 lbs.
• Minimum age: 21 years.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of World Market
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate team execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills

Leadership experience

Customer experience

Effective communication

Coaching capability

De-escalation skills

Planning & prioritization

Attention to detail

Problem solving

Decision making

Delegation skills

Flexibility

Job description

World Market in Murfreesboro, TN, is seeking an experienced store leader to drive a customer-first selling culture and uphold our brand values.

You will analyze trends, coach a high-performance team, and coordinate daily tasks in partnership with the Store Manager, ensuring loss prevention and safety standards are in place. The role requires flexible scheduling, strong communication, and a passion for delivering exceptional service.