Customer-First Retail Associate

Ross Stores, Inc.; Upper Darby (Delaware County); On-site; USD 17,000 - 21,000; Full time

Job summary

Ross Stores, Inc. is hiring a Retail Associate in Upper Darby, PA to create a positive shopping experience. You will greet customers, help with merchandise, and maintain presentation across departments while following safety and loss-prevention guidelines.

The role emphasizes courteous service and teamwork on the sales floor. This position requires the ability to perform basic math for transactions and to respond promptly to customer needs, with a focus on efficiency and accuracy in all tasks.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Ensures safety on the sales floor and maintains a safe shopping environment for everyone.
• Greets Customers, assists with merchandise and answers questions in a polite and knowledgeable manner.
• Responds promptly to Customer Service calls and resolves issues with courtesy.
• Keeps the store clean and well-merchandised, adheres to presentation guidelines.
• Follows MOS policies and loss prevention standards, and protects confidential information.
• Represents Ross Inc. with integrity in all interactions with Customers and Associates.
• Performs various store tasks as needed to support operations and productivity.

Skills

Customer service

Communication

Math basics

Job description

Ross Stores, Inc. is hiring a Retail Associate in Upper Darby, PA to create a positive shopping experience. You will greet customers, help with merchandise, and maintain presentation across departments while following safety and loss-prevention guidelines.

The role emphasizes courteous service and teamwork on the sales floor. This position requires the ability to perform basic math for transactions and to respond promptly to customer needs, with a focus on efficiency and accuracy in all tasks.