Customer-First Project Coordinator & Workflow Lead

FASTSIGNS Parker/Castle Rock; Canton (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

FASTSIGNS Parker/Castle Rock in Canton, OH is seeking a Project Coordinator to be the essential link between customers and our workflow. You will help enhance customer relations while guiding projects from concept to completion.

In this role you will manage inquiries, coordinate timelines, and collaborate with design and production teams to ensure accuracy and timely updates for clients and stakeholders. You will utilize a suite of software to streamline operations, assist with permits, support

Qualifications

• Bachelor’s degree in Business, Communication, or related field preferred.
• 2+ years of experience in project coordination or customer service.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Google and Microsoft Office Suite and project management tools.
• A positive demeanor with a customer-first attitude.
• Ability to work in a fast-paced environment and manage multiple projects.
• 2+ years of experience in the sign and graphics industry

Responsibilities

• Manage customer inquiries and provide exceptional service to ensure satisfaction.
• Coordinate project timelines and workflows to meet client deadlines.
• Collaborate with design and production teams to ensure project accuracy.
• Maintain organized project documentation and track progress.
• Assist in resolving customer issues and provide timely follow-up.
• Prepare and present project updates to clients and team members.
• Utilize a suite of software products to streamline operations.
• Support sales efforts by providing quotes and product information.
• Assist in the preparation and submission of permits
• Manage a suite of marketing products that generate leads

Skills

Project coordination

Customer service

Communication

Organizational skills

Google & Microsoft Office

Multi-tasking

Sign/graphics industry knowledge

Education

Bachelor's degree in Business/Communication

Tools

Google Workspace

Microsoft Office

Project management tools

Job description

FASTSIGNS Parker/Castle Rock in Canton, OH is seeking a Project Coordinator to be the essential link between customers and our workflow. You will help enhance customer relations while guiding projects from concept to completion.

In this role you will manage inquiries, coordinate timelines, and collaborate with design and production teams to ensure accuracy and timely updates for clients and stakeholders. You will utilize a suite of software to streamline operations, assist with permits, support