Customer-First IT Help Desk Specialist (Hybrid)

Municipal Employees Credit Union of Baltimore; Baltimore (MD); Hybrid; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan with Employer Match

Company-Paid Insurance

Tuition Assistance

EAP

Parking Discounts

Job summary

MECU Credit Union seeks a Help Desk Support Specialist to serve as the frontline resource for all incoming IT requests, ensuring timely, professional assistance. You’ll manage the full lifecycle of tickets, onboard/off-board staff, image and configure computers, and troubleshoot a wide range of hardware and software issues.

Role requires traveling to branches on a fixed rotation to provide hands-on support and to maintain a secure, reliable tech environment for staff. Hybrid work after 90 days.

Qualifications

• 1-2 years of customer service experience.
• Bachelor’s degree in CS/IS preferred.
• Experience providing helpdesk support 0-2 years preferred.
• Knowledge of Windows imaging, configuration, and deployment 0-2 years preferred.
• Experience creating documentation and end-user instructions 0-2 years preferred.

Responsibilities

• First point of contact for all helpdesk tickets.
• Employee onboarding and off-boarding.
• Computer imaging, configuration, and deployment.
• Troubleshoot hardware and software issues.
• Install and patch end-user software.
• Create IT documentation and end-user instructions.
• Travel to branch locations on a fixed rotation and as needed.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

High School Diploma

GED

Bachelor's in CS/IS

Tools

Imaging software

Imaging & deployment tools

Job description

MECU Credit Union seeks a Help Desk Support Specialist to serve as the frontline resource for all incoming IT requests, ensuring timely, professional assistance. You’ll manage the full lifecycle of tickets, onboard/off-board staff, image and configure computers, and troubleshoot a wide range of hardware and software issues.

Role requires traveling to branches on a fixed rotation to provide hands-on support and to maintain a secure, reliable tech environment for staff. Hybrid work after 90 days.