Customer-First Hardware Sales Associate

McCoy's Building Supply; Palestine (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

McCoy's Building Supply in Palestine, TX is seeking a Sales Associate to assist customers with purchasing merchandise and building relationships. You will greet customers, understand needs, explain products, and prepare sales orders while maintaining accurate data and handling payments.

The role requires excellent customer service, clear communication, and basic math for change and refunds. Some lifting and standing are required, with potential overtime as needed.

Qualifications

• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate cash registers and scanners.
• Basic mathematical skills for change and refunds.
• Basic knowledge of building products and local codes.
• High school diploma or equivalent preferred.

Responsibilities

• Greet and interact with customers to identify needs.
• Explain merchandise and propose suitable options to customers.
• Quote prices and credit terms; prepare sales orders.
• Retrieve merchandise from floor or yard; place special orders when needed.
• Maintain customer data in the database and assist with data entry.
• Resolve customer complaints; escalate when appropriate.
• Operate cash register and process payments accurately.
• Process returns and exchanges per store policy.
• Assist with stocking and housekeeping.

Skills

Customer service

Communication

Cash register

Math skills

Product knowledge

Education

High school diploma or equivalent

Job description

McCoy's Building Supply in Palestine, TX is seeking a Sales Associate to assist customers with purchasing merchandise and building relationships. You will greet customers, understand needs, explain products, and prepare sales orders while maintaining accurate data and handling payments.

The role requires excellent customer service, clear communication, and basic math for change and refunds. Some lifting and standing are required, with potential overtime as needed.