Customer-First Grocery Service Associate

Fred Meyer, Inc.; Tillamook (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Fred Meyer, Inc. is seeking front-line team members to create an outstanding customer experience through exceptional service in a safe, clean environment.

You will support customer requests, assist with merchandise, and reinforce safety programs while adhering to company guidelines and store procedures. Join a team that values respect, integrity, and friendly, helpful interactions with customers and colleagues.

Qualifications

• Must be able to meet the minimum physical demands of the position.
• Must be 16 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with customer requests; retrieving, lifting and locating product.
• Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers.
• Assist in removing customer's merchandise from bottom of basket for checkout.
• Properly and politely follow all customer requests on bagging preferences.
• Follow best practices for bagging items in various types of bags, such as reusable/plastic/paper, while ensuring that contents or items are not damaged.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following all company shrink initiatives including but not limited to: bottom of basket inspections, cart transfers, proper placement of all go-backs.
• Retrieve carts from the parking area using a cart strap, pushing no more than 6 carts at once, and return them to designated areas.
• Understand the store's layout and have the ability to locate products and conduct price checks for cashiers.
• Observe scheduled shift operating hours.
• Display a positive, friendly attitude.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Execute, maintain and log a legitimate safety sweeps program by inspecting entire sales floor every half hour.
• Notify management of customer or employee accidents.
• Maintain cleanliness standards on, but not limited to: lobbies, vending machines, restrooms, total sales floor, spills, check stands, carts, hand baskets, and front of building/parking lot.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Responsibilities

• Create an outstanding customer experience through service excellence.
• Establish and maintain a safe and clean environment.
• Demonstrate the Customer 1st strategy and encourage associates to deliver excellent service.
• Observe shift operating hours and greet customers.

Skills

Stress management

Effective communication

Basic math skills

Customer service

Teamwork

Job description

Fred Meyer, Inc. is seeking front-line team members to create an outstanding customer experience through exceptional service in a safe, clean environment.

You will support customer requests, assist with merchandise, and reinforce safety programs while adhering to company guidelines and store procedures. Join a team that values respect, integrity, and friendly, helpful interactions with customers and colleagues.