Customer-First Front End & Bookkeeping Specialist

Kroger Family of Companies; Elkhorn Precinct (NE); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Nebraska is seeking an attentive team member to deliver outstanding customer service in a fast-paced store environment. You will create a welcoming atmosphere, answer questions about products, and reinforce the Customer 1st strategy to ensure customers feel valued and return.

Responsibilities include counting and balancing daily cash and paper assets, preparing deposits, generating sales and cash reports, recording transactions with the Store Manager or Cash Control

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Ability to use 10Key adding machine by touch.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store.
• Count and balance daily cash and paper assets.
• Prepare cash and check deposits.
• Prepare daily and weekly sales and cash report.
• Report sales and register transactions to the Store Manager or Division Cash Management Office in a timely manner according to company policy.
• Maintain Kronos and Timekeeping daily and finalize store weekly payroll.
• Assist management team with administrative duties.
• Answer phones and communicate with store associates and customers.
• Post daily cash shortages/overages in accordance with company policy.
• Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Handle stress

Effective communication

10-key entry

Basic math

Job description

Kroger Family of Companies in Nebraska is seeking an attentive team member to deliver outstanding customer service in a fast-paced store environment. You will create a welcoming atmosphere, answer questions about products, and reinforce the Customer 1st strategy to ensure customers feel valued and return.

Responsibilities include counting and balancing daily cash and paper assets, preparing deposits, generating sales and cash reports, recording transactions with the Store Manager or Cash Control