Customer-First Cashier & Experience Associate

Floor & Decor; Fayetteville (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays plus a personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor in Fayetteville, NC is hiring a Cashier (Customer Service Associate). You will greet customers, handle checkout, returns, and assist with projects, ensuring a friendly experience. This role offers a base pay starting at $15 per hour with higher starting pay based on experience.

Full-time and part-time positions are available; weekend and evening shifts may apply. Training provided and opportunities for career advancement.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Potential travel to other stores for support.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customers at checkout using the POS system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.
• Be able to create price tags and merchandise signs.

Skills

Customer service

Cash handling

POS system experience

Basic math

Communication

Tools

POS software

Job description

Floor & Decor in Fayetteville, NC is hiring a Cashier (Customer Service Associate). You will greet customers, handle checkout, returns, and assist with projects, ensuring a friendly experience. This role offers a base pay starting at $15 per hour with higher starting pay based on experience.

Full-time and part-time positions are available; weekend and evening shifts may apply. Training provided and opportunities for career advancement.