Customer-First Car Porter | Fast-Paced Dealer Support

Hansel Auto Group; Santa Rosa (CA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plan

401(k)

Employee Discounts

Job summary

Hansel Mazda in Santa Rosa, CA is seeking a full-time Porter to welcome guests, guide them to departments, and move vehicles safely on the lot. The role emphasizes customer service, teamwork across departments, and maintaining a friendly, efficient dealership environment.

The position supports quick, professional service, with a pay range presented as base hourly compensation between $18.31 and $20.00. Ideal candidates possess strong service orientation and reliability, with the ability to

Qualifications

• Strong customer service attitude.
• Commitment to high customer satisfaction.
• Ability to multi-task.
• Reliable and punctual.
• Ability to pass a drug test.
• Ability to pass a criminal background screening.

Responsibilities

• Welcome customers upon arrival.
• Direct customers to the correct department.
• Offer coffee and refreshments.
• Safely move vehicles around the dealership.
• Assist staff and customers to ensure smooth daily operations.

Skills

Customer service

Multi-tasking

Reliability

Punctual

Drug test clearance

Background check

Job description

Hansel Mazda is seeking a reliable and customer‑focused Full-Time Porter to join our team in Santa Rosa, CA.If you enjoy working in a fast‑paced environment and delivering outstanding service, we’d love to meet you!

As a Porter, you will ensure an exceptional customer experience at our dealership. This position is responsible for greeting customers, assisting them as they arrive, and ensuring vehicles are moved safely and efficiently throughout the property. The ideal candidate enjoys working in a fast‑paced environment, interacting with customers, and supporting multiple departments across the dealership. This role is essential in helping our team deliver the high level of service and professionalism our customers expect.

As a Porter, you will welcome guests to our facility, guide them to the appropriate departments, offer refreshments, and answer basic questions. You will also be responsible for transporting vehicles safely on dealership grounds, maintaining a clean and organized environment, and helping ensure that both customers and employees have what they need to accomplish their goals. We are looking for someone friendly, reliable, and committed to providing excellent customer service.

Pay Range

Pay Scale includes Base Hourly Compensation between $18.31 and $20.00.

Responsibilities & Duties

• Welcome customers upon arrival
• Direct customers to the correct department
• Offer coffee and refreshments
• Safely move vehicles around the dealership
• Assist staff and customers to ensure smooth daily operations

Qualifications & Skills

• Strong customer service attitude
• Commitment to high customer satisfaction
• Ability to multi‑task
• Reliable and punctual
• Ability to pass a drug test
• Ability to pass a criminal background screening

Physical Requirements:

• Ability to move frequently throughout the dealership
• Ability to enter and exit vehicles
• Ability to work safety at heights and in varying weather and environmental conditions
• Ability to lift up to 25 pounds

Driving Requirements:

• Must possess and maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurer requirements
• Ability to operate safely vehicles.

The physical requirements described above are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be provided through the interactive process to individuals with disabilities to enable them to perform the essential functions of the position.

• Medical Insurance
• Vision Plan
• 401(k)
• 401(k) Employer Contributions
• Employee Discounts on vehicles, service, and parts

About Us

We are a proud family‑owned business with over 60 years in Sonoma County and more than 160 years in California. We represent nine exceptional automotive brands and are deeply committed to our people, our customers, and our community. We believe in long‑term growth, supporting our employees, and providing an environment where everyone can do their best work.

See how Caring Drives Us:
https://www.youtube.com/watch?v=CJ0mA0Sm7yA&t=22s