Service Porter

Hansel Volkswagen; Santa Rosa (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plan

401(k)

Job summary

Hansel Mazda in Santa Rosa, CA is seeking a reliable, customer-focused Full-Time Porter to join our team. You will greet customers, guide them to departments, and move vehicles safely around the dealership, supporting multiple teams in a fast-paced environment.

The role emphasizes friendly service, safety, and teamwork, with base hourly pay in a range and benefits as described. A valid driver's license and ability to pass checks are required.

Qualifications

• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Reliable, punctual, and able to pass background checks and drug screen.
• Must have valid driver’s license and comply with safety standards.

Responsibilities

• Welcome customers upon arrival
• Direct customers to the correct department
• Offer coffee and refreshments
• Safely move vehicles around the dealership
• Assist staff and customers to ensure smooth daily operations

Skills

Customer service

Communication

Multi-tasking

Reliability

Drug test

Background check

Job description

Hansel Mazda is seeking a reliable and customer‑focused Full-Time Porter to join our team in Santa Rosa, CA.If you enjoy working in a fast‑paced environment and delivering outstanding service, we’d love to meet you!

As a Porter, you will ensure an exceptional customer experience at our dealership. This position is responsible for greeting customers, assisting them as they arrive, and ensuring vehicles are moved safely and efficiently throughout the property. The ideal candidate enjoys working in a fast‑paced environment, interacting with customers, and supporting multiple departments across the dealership. This role is essential in helping our team deliver the high level of service and professionalism our customers expect.

As a Porter, you will welcome guests to our facility, guide them to the appropriate departments, offer refreshments, and answer basic questions. You will also be responsible for transporting vehicles safely on dealership grounds, maintaining a clean and organized environment, and helping ensure that both customers and employees have what they need to accomplish their goals. We are looking for someone friendly, reliable, and committed to providing excellent customer service.

Pay Range

Pay Scale includes Base Hourly Compensation between $18.31 and $20.00.

Responsibilities & Duties

• Welcome customers upon arrival
• Direct customers to the correct department
• Offer coffee and refreshments
• Safely move vehicles around the dealership
• Assist staff and customers to ensure smooth daily operations

Qualifications & Skills

• Strong customer service attitude
• Commitment to high customer satisfaction
• Ability to multi‑task
• Reliable and punctual
• Ability to pass a drug test
• Ability to pass a criminal background screening

-The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

• Ability to move frequently throughout the dealership
• Ability to enter and exit vehicles
• Ability to work safety at heights and in varying weather and environmental conditions
• Ability to lift up to 25 pounds

Driving Requirements

• Must possess and maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurer requirements
• Ability to safely operate company and customer vehicles.
• Medical Insurance
• Vision Plan
• 401(k)
• 401(k) Employer Contributions
• Employee Discounts on vehicles, service, and parts

About Us

We are a proud family‑owned business with over 60 years in Sonoma County and more than 160 years in California. We represent nine exceptional automotive brands and are deeply committed to our people, our customers, and our community. We believe in long‑term growth, supporting our employees, and providing an environment where everyone can do their best work.

See how Caring Drives Us:
https://www.youtube.com/watch?v=CJ0mA0Sm7yA&t=22s