Customer-First Banking Specialist

Shore United Bank; Denton (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Education assistance

Paid time off

Parental leave

Employee stock purchase plan

Wellness programs

Career development

Job summary

Shore United Bank is seeking a Branch Banking Specialist to serve as the face of the bank, handling transactions and delivering exceptional service. You will identify client needs, explain solutions, and refer customers to appropriate banking teams.

The role emphasizes accuracy, confidentiality, and a friendly, efficient customer experience in a fast-paced environment. A strong foundation in banking principles supports growth and customer loyalty.

Qualifications

• High school diploma/GED equivalence.
• 1 year experience providing excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities daily.
• Ability to maintain confidentiality with customer information.
• Proficient computer skills; specifically, Microsoft Office Suite and Outlook desired.
• Ability to work in a team environment.

Responsibilities

• Handles customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, ATM duties, and cash drawer balancing.
• Provides superior customer service through conversations to identify client needs in person and over the phone.
• Promotes the bank's products and services to help customers meet their financial needs.

Skills

Customer service

MS Office

Teamwork

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office Suite

Outlook

Job description

Shore United Bank is seeking a Branch Banking Specialist to serve as the face of the bank, handling transactions and delivering exceptional service. You will identify client needs, explain solutions, and refer customers to appropriate banking teams.

The role emphasizes accuracy, confidentiality, and a friendly, efficient customer experience in a fast-paced environment. A strong foundation in banking principles supports growth and customer loyalty.