Bank Teller

Shore United Bank; La Plata (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

Generous paid time off

Job summary

Shore United Bank seeks a Branch Banking Specialist I (Bank Teller) in La Plata, MD. You are the face of the bank, delivering friendly, accurate service while handling deposits, withdrawals, transfers, and other transactions.

You will promote bank products during conversations, assist customers with account needs, maintain confidentiality, and collaborate with partners to support branch objectives in a fast-paced, community-focused setting.

Qualifications

• High school diploma/GED equivalent
• 1 year experience providing excellent customer service in a fast-paced environment

Responsibilities

• Handle customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, balancing cash drawer
• Provides superior customer service through conversation to identify client needs, in person and over the phone
• Promotes the bank’s products and services through beneficial customer conversations to help the customer meet their financial needs
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Aids customers in managing and optimizing their bank accounts and other products
• Maintains the highest level of confidentiality with all information obtained
• Performs as a team member in allocating and coordinating the workflow
• Contributes to the fulfillment of branch and company objectives and goals
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures

Skills

Customer service

Education

High school diploma/GED

Job description

Shore United Bank is seeking a Branch Banking Specialist I (Bank Teller) to join our team. As a Branch Banking Specialist I, you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate. You will handle a variety of transactions while engaging customers in thoughtful conversations to understand their goals, answer questions, and recommend solutions that truly fit their needs. Success in this role comes from your ability to listen, ask insightful questions, and create a positive experience that builds trust and long-term loyalty. If you enjoy helping people, thrive in a fast-paced environment, and want to grow a career in banking, this role offers a strong foundation and opportunities to develop valuable financial and customer-relationship skills.

What You’ll Do:

• Handles customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, balancing cash drawer
• Provides superior customer service through conversation to identify client needs, in person and over the phone
• Promotes the bank’s products and services through beneficial customer conversations to help the customer meet their financial needs
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Aids customers in managing and optimizing their bank accounts and other products
• Maintains the highest level of confidentiality with all information obtained
• Performs as a team member in allocating and coordinating the workflow
• Contributes to the fulfillment of branch and company objectives and goals
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures

Location:

La Plata Drury Branch - 101 Drury Dr., La Plata, MD 20646

Position Type / Expected Hours of Work:

• Full-time
• Non-exempt
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education and Experience:

• High school diploma/GED equivalent
• 1 year experience successfully providing excellent customer service in a fast-paced environment

Compensation:

• The pay range for this position is $18.00 to $20.00 hourly
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer

Company Benefits:

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is an affirmative action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.