VPP Operations Analyst, Contingent Worker (1505995)

Toyota North America; Plano (TX); On-site; USD 55,000 - 69,000; Full time

Job summary

Toyota North America is hiring a VPP Operations Analyst for a 12-month contract in Plano, TX. The role focuses on supporting VPP Department day-to-day operations, incident management, and process improvements.

You will manage Jira backlog, write user stories, coordinate with AMS, and help streamline billing and payment processes. Strong Excel/PowerPoint skills and clear communication are required.

Qualifications

• 4-year college degree in any field.
• 3+ years of tech operations, field support, or similar experience.
• Strong written and oral communication skills.
• Experience with Jira or other ticketing systems.
• Proficiency with Microsoft Office applications.

Responsibilities

• Act as lead point of contact for day-to-day operations within VPP Department and VPP Domain.
• Manage, track and analyze cases from intake through resolution, ensuring timely follow-up and escalation as needed.
• Partner with Application Management Support (AMS) on incident and problem management processes.
• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.
• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.
• Act as a SME and VPP contact for projects related to VPP Domain system enhancements with various platforms.
• Assist with gathering, writing, and revising business user stories/system requirements for projects.
• Manage user stories in Jira system, including user story writing, prioritization, and refinement.
• Configure product, plan and pricing changes in the StoneEagle Admin system with cross-functional teams.
• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization.
• Develop and execute test scenarios in TEST environments and ensure successful results.
• Manage the SOLR invoice and billing process.
• Support weekly manual payment exception processing for accounting downstream systems.
• Provide support to the VPP Reinsurance Team with wire transfers for dealers.
• Create/revise training materials related to VPP technology projects.
• Create/revise/post FSBs as requested.
• Handle special VPP projects as assigned.

Skills

Excel

PowerPoint

Visio

Word

Education

BA/BS degree

Tools

Jira

Job description

Magnit Direct Sourcing on behalf of Toyota is currently hiring an VPP Operations Analyst for a temporary assignment in Plano, Texas.

This is a 12-month contract. The pay range for this role is between $40.00 - $50.00/Hr. Benefits: Medical, Dental, Vision, 401K.

Description

• Toyota Financial Services’ Voluntary Protection Products Department/VPP Domain Department is seeking a highly skilled and motivated VPP Technology Analyst. Reporting to the VPP Domain Product Owner, the person in this role is responsible for supporting the VPP Department and VPP Domain as related to system and project related functions, production support, supporting initiatives, and driving efficiencies for VPP sales, management, and administration processes. This Analyst will be solely responsible for ensuring day-to-day operations are supported both within VPP Department and Domain.

Key Responsibilities

Operational Management:

• Act as lead point of contact for day-to-day operations within VPP Department and VPP Domain
• Manage, track and analyze cases from intake through resolution, ensuring timely follow-up and escalation as needed.
• Partner with Application Management Support (AMS) on incident and problem management processes.
• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.
• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.

Technology Project Administration

• Act as a SME and VPP contact for projects related to VPP Domain system enhancements, including but not limited to StoneEagle Admin platform, Private Label, RouteOne, and SGI by working closely with technology, data, and VPP and Sales field team members to ensure business needs are met.
• Assist with gathering, writing, and revising business user stories/system requirements for projects and make decisions related to aligning business needs and technology objectives for each project.
• Manage user stories in Jira system, including user story writing, prioritization, and user story refinement.
• Configure product, plan and pricing changes in the StoneEagle Admin system, partnering closely with the VPP Product Operations and Product Development teams for requirements gathering and testing.
• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization for VPP Domain factories.
• Assist with developing and executing test scenarios in various TEST environments and ensure successful test results.
• Manage the Secure Online Reporting (SOLR) invoice and billing process.
• Support weekly manual payment exception processing for accounting downstream systems.
• Provide support to the VPP Reinsurance Team with wire transfers for dealers.

Process/System Improvements

• Provide operational perspective and knowledge in the development of and modifications to VPP-related system applications.
• Create and maintain VPP system process maps and SOPs.
• Use Kaizen and Toyota Business Practices (TBP) methodologies to develop and implement process improvements.

Miscellaneous – Other

• Create/revise/communicate training materials related to VPP technology projects.
• Create/revise/post FSBs as requested.
• Special VPP projects as assigned.

Qualifications

• 4-year college degree (BA or BS).
• 3 or more years of relevant work experience in technology operations, field support, operations management, or a similar field/industry.
• Working knowledge of technology products, processes, and operational workflows.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, and Word.
• Excellent oral and written communication skills, including the ability to create clear business communications and presentations.
• Proficiency with Jira OR any other ticketing system OR similar case and workflow management tools.
• Aptitude for business system configuration and supporting operational system processes.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.

Added Bonus

• Agile Certification.
• Agile methodology/initiative planning and launch experience.

Magnit Direct Source does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Magnit Direct Source support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future.

You should not apply for this role if you will require Magnit Direct Source to assist with immigration support or sponsorship now or in the future.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

QUALIFICATION/LICENSURE

Work Authorization

Preferred years of experience : 0 years

Travel required : No travel required

Shift timings : 9 AM to 5 PM