Customer File Analyst

Orgill, Inc.; Collierville, Northern (TN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Orgill, Inc. is seeking a detail-oriented analytical professional to support dealer transitions through precise crossmatching of hardware products and coordination with POS providers for successful conversions.

The role involves data onboarding for new business, assisting RDMs with crossmatch files, and preparing for pre-visit activities. Strong Excel/Office skills and on-site work are required.

Qualifications

• Bachelor's degree or equivalent in Retail Management, Data Analytics, or related field.
• 2+ years of experience in hardware retail preferred.
• Regular on-site attendance required; travel up to 15%.
• Proficiency with Microsoft Office suite (Word, Excel, Access, Outlook).

Responsibilities

• Crossmatching: collect, organize, and analyze the customer crossmatch file; ensure SKU substitutions and category alignment.
• POS Coordination: coordinate data collection with POS providers and schedule conversion dates/training.
• Project Implementation: assist with file manipulation and on-site merchandising for Dealer Account conversions.
• Financial Reconciliation: assist with post-conversion buyback/opening order data reconciliation.
• Dealer Market Support: prepare and participate in Orgill’s semi-annual Dealer Markets; support merchandising displays.
• Communication: regularly update sales/field teams on POS conversions and merchandising resets.

Skills

Analytical reasoning

Time management

Information synthesis

Communication

Education

Bachelor's degree or equivalent in Retail Management, Data Analytics, or related field

Tools

Excel

Access

Outlook

Word

Job description

Orgill is seeking a high-potential individual who serves as the analytical and operational backbone for retail dealer transitions. You will be responsible for the high-precision crossmatching of hardware products and coordinating with POS providers to ensure technical readiness that maximizes profitability. Performs all duties associated with file work and data related to onboarding new business for Orgill. Assists RDMs with collecting, organizing, and analyzing the customer’s crossmatch file in preparation for the pre-visit.

Duties and Responsibilities:

• Crossmatching: Assists RDMs with collecting, organizing, and analyzing the customer’s crossmatch file. Utilizes hardware product knowledge to ensure accurate SKU substitution and category alignment during the pre-visit.
• POS Coordination: Works with Point-of-Sale providers to collect customer data and coordinate conversion implementation dates and training sessions.
• Project Implementation: Assists with file manipulation and on-site visual merchandising guidance for Dealer Account conversion projects.
• Project Implementation: Assists with file manipulation and on-site visual merchandising guidance for Dealer Account conversion projects.
• Financial Reconciliation: Assists with the reconciliation of buyback and opening order data post-conversion to secure buyback funds efficiently.
• Dealer Market Support: Assists with preparation, setup, and event participation for Orgill’s semi-annual Dealer Markets, including merchandising model store displays.
• Communication: Regularly updates sales and field teams regarding the status of pending POS conversions and merchandising resets.

Success Factors - Knowledge, Skills, and Abilities:

• Analytical Reasoning: Using logic to identify strengths and weaknesses of alternative solutions or approaches to complex inventory conversions.
• Time Management: Aptitude to establish priorities, meet deadlines, and manage multiple conversion projects simultaneously with limited supervision.
• Information Synthesis: Competence to combine disparate data points—such as sales history to form a cohesive opening stock order.
• Communication: Ability to explain technical data to both corporate teams and retail store owners.

Minimum Job Qualifications:

• Bachelor's degree or equivalent experience in Retail Management, Data Analytics, or a related field.
• Working knowledge of Microsoft Office (Word, Advanced Excel, Access, and Outlook).
• 2+ years of experience in hardware retail is highly preferred.
• Travel: Requires travel as deemed necessary (up to 15%).
• Attendance: Regular on-site, in-person attendance is required.

Supervisory Responsibility:

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.