Customer Field Representative

Interstate Power & Light Co.; Cedar Rapids (IA); On-site; USD 48,000 - 54,000; Full time

Job summary

Alliant Energy in Cedar Rapids is seeking an entry-level Meter Reader who will accurately read and record customer meter readings on assigned routes, support billing, and help maintain positive relations with customers.

You will operate handheld meters, address scheduling, report damaged meters, and follow safety rules. High school diploma or GED is required; DOT drug and alcohol testing applies.

Qualifications

• High School diploma or GED equivalent.

Responsibilities

• Accurately read and record meter readings, including resetting demand meters and changing charts or cartridges.
• Arrange appointments or self-reads for inside meters.
• Report and replace broken or missing meter seals.
• Report damage to meters and signs of tampering.
• Maintain good public relations with customers.
• Verify customer meter numbers and names.
• Explain company policies and report complaints and questions.
• Observe all metering and service installations; report irregular or hazardous conditions.
• Read load research meters using handheld devices with a probe.
• Upload and download processors for information transfer.
• Change cartridges on residential/commercial meters.
• Complete meter reading recheck requests for customers or billing personnel.
• Complete final read requests for customers and conduct postings.
• Performs safety procedures and participates in safety meetings.
• Will not be included on the rotation call-out list for after hour emergency calls.
• This will be considered an entry level position with no residency requirements.

Education

High School diploma or GED equivalent

Job description

Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say \"I am energy\", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Training Locations: Cedar Rapids Operations Center

Residency Requirements: Not subject to residency requirements.

Job Summary

Accurately read and record readings from all customers' meters with assigned routes, according to schedule, billing requirements and customer or company requests. Collects customer accounts. Connects and disconnects service (electric).

What you will do

• Accurately read and record meter readings, includes resetting demand meters and changing charts, tapes or cartridges.
• Arranges appointments or self-reads for inside meters.
• Report and replace broken or missing meter seals.
• Report damage to meters and signs of tampering.
• Maintain good public relations with customers.
• Verify customer meter numbers and names.
• Explain company policies and report complaints and questions.
• Observe all metering and service installations; report irregular or hazardous conditions.
• Visually check for inoperative clocks or potential indicating devices.
• Read load research meters using only hand held devices with a probe (no lap tops).
• Upload and download processors for information transfer.
• Change cartridges on residential/commercial meters.
• Complete meter reading recheck requests for customers or billing personnel.
• Complete final read requests for customers and conduct postings.
• Performs duties as required for satisfactory operation of credit and collection policies in a manner that encourages positive customer relations.
• Performs disconnections and reconnections of electric meters on residential services (selfcontained, single phase up to 200 amps, and no network meters).
• Makes periodic change-outs of single-phase electric meters (residential services single phase up to 200 amps).
• Participates in safety meetings.
• Performs all work according to established procedures, operating practices and safety rules.
• Trains new employees on meter reading, equipment use and operating procedures.
• Will not be included on the rotation call-out list for after hour emergency calls.
• Performs other duties which are similar, related, or incidental to this position.
• Report to work fit for duty and free from the affects of drug and alcohol.
• This will be considered an entry level position with no residency requirements.

Education Requirements

• High School diploma or GED equivalent

Other Requirements

• This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).

Key Skills

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Pay Range: $34.81 - $39.78

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Equal Employment Opportunity

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Visa sponsorship not supported.

Company Culture

It’s an exciting time to join Alliant Energy! We focus on creating a culture of belonging. We want everyone to bring their unique perspectives and experiences and be themselves. This helps us all contribute to solving the energy challenges facing our region. Itstarts at an individual level, with every employee asking, “What makes me unique?” Leaders engage with their teams to ensure they have the tools to be successful in their careers. What you need to reach your goals may be different from what a co-worker needs. Everyone has a fair shot at success. A culture of belonging ensures that everyone contributes their unique perspective. This environment contributes to fresh thinking, innovative solutions andPowering What’s Nextfor our customers. We strive for employee engagement and connection. We want our employees to have the opportunity to bring their whole selves to work.