Sr. Network Operations Analyst

Alliant Energy Corporation; Madison (WI); Hybrid; USD 85,000 - 116,000; Full time

Benefits offered by this job

Competitive compensation package

Health & retirement benefits

Tuition reimbursement

Paid time off

Job summary

Alliant Energy in Madison, WI seeks a Sr. Network Operations Analyst to monitor a complex network including fiber, leased circuits and IP/MPLS.

You’ll respond to alarms, troubleshoot layers 1–3 and coordinate with field operations and engineering during incidents and maintenance. You’ll also handle circuit provisioning, device configuration, change control and documentation to keep the network resilient, secure, and scalable as the business grows.

Qualifications

• Bachelor's degree in information technology or related area preferred.
• 6 years of experience in PC support in a networked environment, including system hardware and software support.
• Advanced administrative experience with Windows operating systems and software, imaging software, and client computing hardware.

Responsibilities

• Coordinates departmental projects and maintains medium to large computing services documentation.
• Responds to support tickets and resolves issues within defined timeframes, maintaining service levels.
• Provides leadership for resolution of moderate to complex operational issues.
• Maintains disaster recovery plans and coordinates DR drills.
• Leads creation and maintenance of technical documentation and training materials.
• Participates in Agile processes to gather requirements and deliver solutions.
• Engages with vendors and supports cross-team collaboration.

Skills

Cloud architectures

Configuration management

Data storage

DevOps

Disaster recovery

IT administration

Infrastructure as Code (IaC)

Systems performance monitoring

Systems design

Incident management

Education

Bachelor's degree in information technology or related area

Job description

Sr. Network Operations Analyst# Careers## Sr. Network Operations AnalystApply: Hybrid: Madison, WI: Cedar Rapids, IA: Full time: Posted Yesterday: JR-10101**Bring YOUR energy to Alliant Energy!**At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say \"I am energy\", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.**Job Summary**As Alliant Energy continues to grow and modernize its infrastructure, the reliability, performance, and security of our communications network are more critical than ever. The **Sr. Network Operations Analyst** plays a key role in supporting that growth—maintaining and monitoring a complex network environment that includes **fiber optic transport, leased circuits, and IP/MPLS routing and switching infrastructure**.In this role, you’ll provide real‐time operational support using enterprise **monitoring platforms**, responding to alarms, troubleshooting issues across **Layers 1–3**, and coordinating closely with field operations and engineering teams during incidents and maintenance events. You’ll also support **circuit provisioning, device configuration, change control, and documentation**, helping ensure Alliant’s expanding network remains resilient, secure, and scalable as the business evolves.**What you will do*** Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems.* Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to resolve issues, and maintains defined service levels.* Provides leadership and guidance for resolution of moderate to complex operational issues.* Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.* Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills.* Leads creation and maintenance of technical documentation related to hardware/software in client computing environment as well as training materials for end users.* Prepares communications and makes presentations on system enhancements and/or alternatives.* Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products.* Assists other teams and helps manage relationships with outside vendors.* Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.**Education Requirements*** Bachelor's Degree Emphasis in information technology or related area Preferred**Required Experience*** 6 years of experience in PC support in a networked environment, including system hardware and software support* Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution**Knowledge, Skills, and Abilities*** Demonstrated advanced understanding of software application packaging and distribution tools, methods and techniques.* Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.* Demonstrated effective interpersonal, verbal, and written communication skills.* Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderate to highly complex problems.* Demonstrated ability to lead a project team to the successful conclusion of moderate to complex technology initiatives.* Ability to work effectively in a collaborative and inclusive work environment.**Key Skills*** Cloud Architectures • Configuration Management • Data Storage • Database Storage • DevOps • Disaster Recovery • IT Administration • Infrastructure as Code (IaC) • Systems Performance Monitoring • Systems Designs • Incident ManagementOur people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.**Pay Range:**$85,000-$116,000This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.**It's not just what we do; it's how we do it.**Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be BoldAlliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law. All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable. Visa sponsorship not supported. Disclaimer: The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Applicants in need of a reasonable accommodation for any part of the hiring process, please email [e-mail]’s an exciting time to join Alliant Energy! We focus on creating a culture of belonging. We want everyone to bring their unique perspectives and experiences and be themselves. This helps us all contribute to solving the energy challenges facing our region. It starts at an individual level, with every employee asking, “What makes me unique?” Leaders engage with their teams to ensure they have the tools to be successful in their careers. What you need to reach your goals may be different from what a co-worker needs. Everyone has a fair shot at success. A culture of belonging ensures that everyone contributes their unique perspective. This environment contributes to fresh thinking, innovative solutions and *Powering What’s Next* for our customers. We strive for employee engagement and connection. We want our employees to have the opportunity to bring their whole selves to work.