Customer-Facing Security & Loss Prevention Specialist

Nordstrom Inc; New York (NY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

401k

PTO accruals

Holidays

Job summary

Nordstrom Inc. is seeking an Asset Protection Security Ambassador to deter loss and protect inventory through proactive presence and professional customer interactions. You will engage customers, monitor store activity, and respond to safety incidents while upholding confidentiality and brand standards.

The role requires ability to work a flexible schedule and maintain a calm, professional demeanor in a fast-paced retail environment.

Qualifications

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
• Maintain visible floor presence as a deterrent in designated areas.
• A calm head when dealing with safety issues and suspects who engage in aggressive behavior.
• Meet local licensing requirements and be able to work a flexible schedule.

Responsibilities

• Greet and engage customers in a timely, professional and personable manner and respond to customers' needs
• Maintain visible presence by wearing Nordstrom-provided security officer style uniform
• Perform monitoring and surveillance activities
• Assess and assist in emergency situations
• Reduce and control loss of inventory through audits, training, and education
• Maintain a high level of confidentiality

Skills

Customer service

Security awareness

Emergency response

Confidentiality

Job description

Nordstrom Inc. is seeking an Asset Protection Security Ambassador to deter loss and protect inventory through proactive presence and professional customer interactions. You will engage customers, monitor store activity, and respond to safety incidents while upholding confidentiality and brand standards.

The role requires ability to work a flexible schedule and maintain a calm, professional demeanor in a fast-paced retail environment.