Customer-Facing Security Ambassador & Loss Prevention

Nordstrom Inc; Los Angeles (CA); On-site; USD 2,927,000 - 3,106,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

PTO accruals

Holidays

Merchandise Discount

EAP Resources

Job summary

Nordstrom Inc. is seeking a dedicated asset protection security ambassador to greet customers, maintain a visible security presence, and deter loss across the store. You will engage with guests professionally, respond to needs, and support safety protocols with a calm demeanor.

The role involves monitoring, handling emergencies, and participating in audits and training to curb inventory shrinkage, while upholding confidentiality and a customer-first mindset. A flexible schedule is required.

Qualifications

• Customer-facing experience with a calm, professional approach.
• Ability to observe surroundings and respond quickly to incidents.
• Strong communication and teamwork to support store safety and customer service.

Responsibilities

• Greet and assist customers in a timely, professional manner.
• Maintain visible floor presence to deter theft and assist guests.
• Monitor and respond to emergencies with calm, decisive action.
• Assist in audits and training to reduce inventory loss.
• Maintain confidentiality and uphold store security standards.

Skills

Customer service

Observation

Conflict de-escalation

Professional demeanor

Job description

Nordstrom Inc. is seeking a dedicated asset protection security ambassador to greet customers, maintain a visible security presence, and deter loss across the store. You will engage with guests professionally, respond to needs, and support safety protocols with a calm demeanor.

The role involves monitoring, handling emergencies, and participating in audits and training to curb inventory shrinkage, while upholding confidentiality and a customer-first mindset. A flexible schedule is required.