Customer-Facing Robotics & AI Deployment Engineer

Generalist AI, Inc.; Boston (MA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Job summary

Generalist AI, Inc. is building AI for robots to perform useful work in the physical world.

As a Forward Deployed Engineer, you will translate customer workflows into robust software integrations, deploy solutions, debug robot behavior, and help customers get started. You will be one of the early engineers shaping deployment practices, scoping work, measuring success, diagnosing failures, and turning field learnings into reusable tools and playbooks across teams.

Responsibilities

• Owning the technical delivery of customer deployments, from understanding requirements and defining success criteria through integration, software rollout, onboarding, live debugging in the field, and ongoing improvement.
• Designing and building software integrations that connect Generalist’s systems with customer APIs, applications, and workflows, with attention to reliability and maintainability.
• Designing robot tasks and evaluation workflows, examining rollout data, and refining tasks when performance in the real world falls short of expectations.
• Debugging across software, integrations, robot behavior, and the operating environment. Use logs, observations, and focused experiments to isolate problems, implement fixes, and verify results.
• Working directly with customers to understand constraints, explain technical tradeoffs, and communicate progress clearly. Bring in the right specialists when needed while retaining ownership of the outcome.
• Turning deployment experience into reusable tooling, documentation, diagnostics, and playbooks, and proposed system improvements that make each subsequent deployment easier and more reliable.

Job description

Generalist AI, Inc. is building AI for robots to perform useful work in the physical world.

As a Forward Deployed Engineer, you will translate customer workflows into robust software integrations, deploy solutions, debug robot behavior, and help customers get started. You will be one of the early engineers shaping deployment practices, scoping work, measuring success, diagnosing failures, and turning field learnings into reusable tools and playbooks across teams.