Customer-Facing CCaaS AI Implementation Manager

Technical Source; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Technical Source in Raleigh, North Carolina, is hiring three Mid-Level CCaaS AI Implementation Project Managers to support deployment projects for mid-market clients. Ideal candidates will possess Professional Services experience, strong client-facing skills, and familiarity with CCaaS projects. Emphasis is on customer communication and project coordination rather than advanced technical management. The role requires working closely with deployment and engineering teams to ensure successful implementation, aiming for clarity and alignment throughout the process.

Qualifications

• 3–7 years in project coordination, implementation project management, or customer-facing delivery roles.
• Experience supporting deployments that include AI-powered or virtual agent components.
• Excellent verbal and written communication skills for non-technical audiences.

Responsibilities

• Serve as the primary contact for mid-market customers during implementation projects.
• Translate technical topics into business-focused updates for customer stakeholders.
• Track progress against key milestones and deliverables.

Skills

Professional Services & Customer-Facing Experience

Domain Experience (CCaaS / Contact Center)

Project Coordination Skills

Tools & Process Familiarity

Soft Skills

Tools

Salesforce

CRM tools

Job description

Technical Source in Raleigh, North Carolina, is hiring three Mid-Level CCaaS AI Implementation Project Managers to support deployment projects for mid-market clients. Ideal candidates will possess Professional Services experience, strong client-facing skills, and familiarity with CCaaS projects. Emphasis is on customer communication and project coordination rather than advanced technical management. The role requires working closely with deployment and engineering teams to ensure successful implementation, aiming for clarity and alignment throughout the process.