CCaaS Onboarding & Launch Architect

Dialogue; United States; Presencial; USD 85 000 - 125 000; Tempo integral

Resumo da oferta

Dialogue is seeking a Contact Center Implementation Specialist to guide new customers from sale to launch, ensuring a best-in-class experience from day one. You will configure CCaaS platforms, IVR menus, AI chatbots, and integrations while coordinating with technical and business teams.

You will manage the onboarding journey, set up CRM integrations, and drive successful deployments for multiple clients. Strong project management, problem-solving, and communication skills are essential to

Qualificações

• Familiarity with CCaaS platforms and CRM databases.
• Ability to configure call routing, IVR menus, and integrations.
• Experience bridging technical teams with business operations.

Responsabilidades

• Set up call routing logic, AI chatbots, user permissions, and IVR menus.
• Lead onboarding from sales handoff to launch, configuring services to meet client needs.
• Connect contact center software with CRMs and third-party tools.
• Manage project timelines and milestones from post-sale to go-live.
• Perform system audits, troubleshoot glitches, and ensure call quality.
• Train clients and contact center teams with live sessions and resources.
• Collaborate with Sales, Product, and Vendors to optimize onboarding.

Conhecimentos

Technical Knowledge

Project Management

Problem-Solving

Communication

Ferramentas

Zoom

NICE CXone

Five9

Dialpad

Salesforce

WelcomeHome

Yardi

Aline

VoIP systems

Descrição da oferta de emprego

Dialogue is seeking a Contact Center Implementation Specialist to guide new customers from sale to launch, ensuring a best-in-class experience from day one. You will configure CCaaS platforms, IVR menus, AI chatbots, and integrations while coordinating with technical and business teams.

You will manage the onboarding journey, set up CRM integrations, and drive successful deployments for multiple clients. Strong project management, problem-solving, and communication skills are essential to