Remote AI Deployment Engineer (Field)

Intermedia Intelligent Communications; California (MO); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible PTO

Annual professional development budget

Paid parental leave

Job summary

Intermedia Intelligent Communications is hiring a Forward Deployed Engineer to lead AI Application deployments within their Professional Services team. This role entails direct customer engagement and requires strong technical implementation skills across AI solutions, along with project management experience. Ideal candidates will have hands-on experience with Contact Center technologies and the ability to communicate complex technical concepts effectively. A competitive salary and benefits package are offered, including flexible PTO and professional development budgets.

Qualifications

• 2-3+ years of hands-on experience in Professional Services or customer-facing SaaS/Cloud deployment.
• Experience managing customer-facing technical engagements from requirements gathering through go-live.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Responsibilities

• Lead customer-facing AI Application deployments from project kickoff through go-live.
• Facilitate discovery workshops with stakeholders.
• Translate customer workflows into clear business requirements.

Skills

Hands-on experience in Professional Services

Experience deploying Contact Center technologies

Familiarity with AI-Powered Applications

Strong written communication skills

Self-directed project management

Education

Bachelor's degree in relevant field

Tools

Salesforce

Microsoft Dynamics 365

Webhooks

JSON/XML

Job description

Intermedia Intelligent Communications is hiring a Forward Deployed Engineer to lead AI Application deployments within their Professional Services team. This role entails direct customer engagement and requires strong technical implementation skills across AI solutions, along with project management experience. Ideal candidates will have hands-on experience with Contact Center technologies and the ability to communicate complex technical concepts effectively. A competitive salary and benefits package are offered, including flexible PTO and professional development budgets.