Customer-Facing AI Engineer — Full-Stack, Ownership, Equity

Happyrobot Inc.; New York (NY); On-site; Full time

Job description

Role Overview

We are looking for a versatile and highly skilled Forward Deployed Engineer to join our team. In this role, you will combine strong technical abilities with excellent communication skills, working directly with customers to ensure they maximize the value of our AI platform. You will be involved in onboarding, implementation, and ongoing support, while also contributing to product development and innovation.

What You’ll Do

• Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions.
• Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes.
• Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools.
• AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases.
• Integration & APIs – Manage APIs and integrations with third‑party systems to ensure seamless functionality for customers.
• Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions.
• Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements.
• Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.

Must Have

• Strong full‑stack experience: React, TypeScript, Node.js.
• Hands‑on proficiency in Python.
• Experience building AI/ML applications, including LLM prompting and tuning.
• Ability to manage APIs and integrate with third‑party systems.
• Excellent communication skills with the ability to explain technical concepts to non‑technical stakeholders.
• Proven ability to prioritize and manage multiple projects under tight deadlines.
• Founder mindset: highly independent, takes ownership, and thrives in a fast‑paced environment.

Why join us?

• Opportunity to work at a high‑growth AI startup, backed by top investors.
• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
• Ownership & Autonomy – Take full ownership of projects and ship fast.
• Top‑Tier Compensation – Competitive salary and equity in a high‑growth startup.
• Comprehensive Benefits – Healthcare, dental, vision coverage.
• Work With the Best – Join a world‑class team of engineers and builders.