Customer-Facing AI Engineer: Computer Vision & Data Pipelines

Simbe Robotics; Oakland (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Simbe Robotics is seeking a Customer Facing Applied AI Engineer to convert our computer vision and data platform into real customer value across retail deployments. This role sits at the intersection of Computer Vision, Data, Product, Customer Success, and Field Operations.

You will configure, tune, validate, and troubleshoot Simbe's AI pipelines for customer environments, helping retailers get accurate and actionable insights from Tally as quickly and reliably as possible.

Qualifications

• 3+ years of experience in software engineering, applied ML, data engineering, CV operations, or related technical role.
• Strong Python skills and experience with data using pandas, notebooks, SQL, spreadsheets, or similar tools.
• Demonstrated experience using AI-assisted coding and automation tools to accelerate analysis, debugging, scripting, and customer-facing workflows.
• Ability to troubleshoot complex issues across data pipelines, configurations, model outputs, logs, and customer reports.
• Comfort with Linux, command line workflows, Git, and production debugging.
• Strong analytical judgment, attention to detail, and ownership of customer outcomes.
• Ability to communicate clearly with technical and non-technical stakeholders, including customer facing teams.
• Ability to prioritize effectively in a fast-moving environment with evolving customer needs.

Responsibilities

• Lead customer specific AI configuration; tune computer vision and data pipelines for new customers and stores.
• Improve customer accuracy by investigating and resolving issues related to out of stocks, price tags, promos, top stock, fixture detection, shelf coverage, and data quality.
• Support launches and expansions by partnering with Sales, Implementation, Product, Customer Success, Data, CV, and Field teams to ensure deployments meet customer needs and scale smoothly.
• Own release validation; test customer-facing model and pipeline updates, evaluate accuracy impacts, and manage deployment readiness for releases tied to customer needs.
• Analyze production data using Python, pandas, SQL, internal tools, logs, robot imagery, and customer outputs to diagnose problems and quantify impact.

Skills

Python

Data analysis

Linux

Git

Communication

Problem solving

SQL

Tools

Pandas

Notebooks

SQL

Spreadsheets

Job description

Simbe Robotics is seeking a Customer Facing Applied AI Engineer to convert our computer vision and data platform into real customer value across retail deployments. This role sits at the intersection of Computer Vision, Data, Product, Customer Success, and Field Operations.

You will configure, tune, validate, and troubleshoot Simbe's AI pipelines for customer environments, helping retailers get accurate and actionable insights from Tally as quickly and reliably as possible.