Customer-Facing AI Deployment Engineer (FDE)

madewithlove BV; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible office culture

Competitive salary

All the tools you need for success

Flexible vacation policy

Healthcare insurance by Alan

Learning & Training opportunities

Team activities

Job summary

Paperbox is seeking a Forward Deployed Engineer to take AI agents from signed contract to live production in a real insurer’s mailroom, owning 6–10+ enterprise accounts across Europe. You’ll lead onboarding, configure workflows, build Python integrations with back‑office systems, tune prompts, and design end‑to‑end solutions.

You’ll collaborate with customer IT and the Paperbox FDE team to translate field needs into concrete engineering work.

Qualifications

• Fluent in Dutch; English is a given.
• Strong Python; you can ship production code independently.
• Experience with AI coding/engineering via Claude Code, Codex, etc.
• Comfortable with LLMs and modern agent frameworks built on foundation models from OpenAI, Anthropic, Google, etc.
• Experience setting up integrations: APIs, webhooks, platforms like Make or Zapier.

Responsibilities

• Lead onboardings from kickoff to go-live; configure and tune our agents for each customer's workflows, document types, and process flows.
• Build Python integrations with customer back-office systems - REST/SOAP APIs, webhooks, custom legacy stacks.
• Tune prompts, evaluate LLM output, and design agent flows for new use cases.
• Lead architecture and other conversations with customer IT teams - SAML/SSO/mTLS, data flows, privacy controls.
• Translate what you see in the field into concrete input for Engineering and Product - your portfolio is our product radar.
• Design and implement an end-to-end solution based on customer needs and aligned with the Paperbox platform.

Skills

Dutch language

English language

Python

LLM frameworks

APIs integration

Cloud platforms

SaaS experience

Communication skills

Tools

Claude Code

Codex

Make

Zapier

Google Cloud

Job description

Paperbox is seeking a Forward Deployed Engineer to take AI agents from signed contract to live production in a real insurer’s mailroom, owning 6–10+ enterprise accounts across Europe. You’ll lead onboarding, configure workflows, build Python integrations with back‑office systems, tune prompts, and design end‑to‑end solutions.

You’ll collaborate with customer IT and the Paperbox FDE team to translate field needs into concrete engineering work.