Customer-Facing Admin & Front Desk Specialist

Estarbikes; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

Growth opportunities

Ride access

Job summary

Estarbikes is looking for an Admin & Customer Support Specialist in Atlanta to manage the shop's front operations and enhance customer experience. The role requires strong communication skills, high organization, and preferably some experience in customer-facing roles. Key tasks include greeting customers, managing calls, and maintaining store cleanliness. Flexibility is offered with part-time and full-time shifts. Enjoy perks such as staff discounts and growth opportunities while playing a vital role in promoting clean transportation.

Qualifications

• Strong communication and interpersonal skills are essential.
• Candidates must be highly organized and detail-oriented.
• Experience in a customer-facing, retail, or admin role is required.

Responsibilities

• Greet walk-in customers and guide them to the right team member.
• Manage inbound calls, texts, and emails from customers.
• Book appointments for repairs and test rides.
• Track service timelines and communicate updates to customers.
• Keep the store front clean and organized.
• Enter and update repair tickets in the POS/repair platform.
• Assist with sales checkout and rental coordination as needed.

Skills

Strong communication and interpersonal skills

Highly organized and detail-oriented

Experience in a customer-facing, retail, or admin role

Comfortable juggling scheduling, front-desk service, and support tasks

Self-starter who can take initiative to keep the shop in order

Tools

POS systems (like Lightspeed)

Repair tools (like Hubtiger or RepairDesk)

Job description

Estarbikes is looking for an Admin & Customer Support Specialist in Atlanta to manage the shop's front operations and enhance customer experience. The role requires strong communication skills, high organization, and preferably some experience in customer-facing roles. Key tasks include greeting customers, managing calls, and maintaining store cleanliness. Flexibility is offered with part-time and full-time shifts. Enjoy perks such as staff discounts and growth opportunities while playing a vital role in promoting clean transportation.