Admin & Customer Support

Estarbikes; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

Growth opportunities

Ride access

Job summary

Estarbikes is looking for an Admin & Customer Support Specialist in Atlanta to manage the shop's front operations and enhance customer experience. The role requires strong communication skills, high organization, and preferably some experience in customer-facing roles. Key tasks include greeting customers, managing calls, and maintaining store cleanliness. Flexibility is offered with part-time and full-time shifts. Enjoy perks such as staff discounts and growth opportunities while playing a vital role in promoting clean transportation.

Qualifications

• Strong communication and interpersonal skills are essential.
• Candidates must be highly organized and detail-oriented.
• Experience in a customer-facing, retail, or admin role is required.

Responsibilities

• Greet walk-in customers and guide them to the right team member.
• Manage inbound calls, texts, and emails from customers.
• Book appointments for repairs and test rides.
• Track service timelines and communicate updates to customers.
• Keep the store front clean and organized.
• Enter and update repair tickets in the POS/repair platform.
• Assist with sales checkout and rental coordination as needed.

Skills

Strong communication and interpersonal skills

Highly organized and detail-oriented

Experience in a customer-facing, retail, or admin role

Comfortable juggling scheduling, front-desk service, and support tasks

Self-starter who can take initiative to keep the shop in order

Tools

POS systems (like Lightspeed)

Repair tools (like Hubtiger or RepairDesk)

Job description

Keep the Shop Running Smoothly – Join eStar Rides as an Admin & Customer Support Specialist

At eStar Rides, we don’t just sell and service electric bikes and scooters — we deliver a full customer experience. We’re hiring an Admin & Customer Support Specialist who can keep our shop organized, our team informed, and our customers happy from the moment they walk in (or call) to the moment they ride out.

As an Admin & Customer Support Specialist, you’ll be the go-to person for managing front-of-house operations, building relationships with customers, and keeping the store environment clean, efficient, and welcoming. You’ll support all departments — sales, rentals, and repairs — with your organization, communication, and people skills.

Key Responsibilities:

• Greet walk-in customers and guide them to the right team member
• Manage inbound calls, texts, and emails from customers
• Book appointments for repairs and test rides
• Track service timelines and communicate updates to customers
• Keep the store front clean, organized, and well-stocked with supplies
• Enter and update repair tickets in our POS/repair platform
• Assist with sales checkout and rental coordination as needed
• Build long-term relationships with returning customers and frequent riders

What We’re Looking For

Must-Have Skills:

• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Experience in a customer-facing, retail, or admin role
• Comfortable juggling scheduling, front-desk service, and support tasks
• Self-starter who can take initiative to keep the shop in order

Bonus If You Have:

• Experience with POS systems (like Lightspeed) or repair tools (like Hubtiger or RepairDesk)
• Passion for clean transportation, bikes, or mobility tech

Why Work at eStar Rides?

Team culture: Supportive, energetic, and mission-driven

Flexibility: Part-time and full-time shifts available

Employee perks: Staff discounts, growth opportunities, and ride access

Purpose-driven work: You’ll play a direct role in helping people move smarter across Atlanta