Customer Experience & Wash Operations Associate

Express Wash Operations LLC; Holly Springs (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Express Wash Operations LLC is seeking a Team Member to deliver outstanding customer service and maintain wash operations in Holly Springs, NC. You will guide vehicles into the wash tunnel, support membership activities, and uphold cleanliness and safety standards to provide customers with a top-tier experience.

No prior experience is required; a 60-day certification program sets you up from day one. This role involves outdoor work, teamwork, and ownership of daily tasks in a fast-paced

Qualifications

• No experience required; 60-day certification program provided.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Wash Station Service: Follow safety procedures and maintain a clean, organized wash area.
• Operate wash equipment safely and efficiently.
• Convene with team and management regarding operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience.
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Perform general site upkeep, including trash pickup and maintenance tasks to ensure a clean environment.
• General Duties: Maintain professional conduct, perform opening/closing duties, and ensure tunnel cleanliness.

Skills

Customer service

Teamwork

Outdoor work

Job description

Express Wash Operations LLC is seeking a Team Member to deliver outstanding customer service and maintain wash operations in Holly Springs, NC. You will guide vehicles into the wash tunnel, support membership activities, and uphold cleanliness and safety standards to provide customers with a top-tier experience.

No prior experience is required; a 60-day certification program sets you up from day one. This role involves outdoor work, teamwork, and ownership of daily tasks in a fast-paced