Bilingual Reservation Consultant

EF Education First; Boston (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Four weeks paid vacation

Ten paid holidays

401(k) company match

Medical/Dental/Vision coverage

Wellness benefits

Job summary

EF Education First is seeking a Bilingual Reservation Consultant for Group Sales (Spanish/English) in Massachusetts. You will develop customer conversion and retention strategies, make outbound calls, and nurture relationships with past travelers to book Go Ahead Tours.

Training is provided via a Sales Development Program; successful incumbents can advance to Senior Tour Consultant with attractive OTE. Hybrid in-office schedule allows Fri WFH, Mon-Thu in Cambridge.

Qualifications

• Fluent in both Spanish and English; majority in English with occasional Spanish use.
• Strong verbal communication skills suitable for telephone interactions.
• Intrinsic motivation to hit goals with personal accountability.
• Analytical mindset with problem-solving skills; able to plan, organize and prioritize work.
• Requires at least 4 years of relevant work experience or a 4-year degree.

Responsibilities

• Independently manage your book of business while bringing in new customers
• Maintain high outreach and follow-up phone conversations
• Use consultative selling techniques to generate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish targets

Skills

Bilingual Spanish-English

Verbal communication

Goal oriented

Accountability

Analytical

Time management

Education

4-year degree or equivalent

Job description

JOB DESCRIPTION

Bilingual Reservation Consultant, Group Sales (Spanish/English)

Start Date: October 27th, 2026

For consideration, applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, CO office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

For over 30 years, EF Go Ahead Tours has guided adult travelers across the globe via carefully crafted group travel itineraries. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe the best way to learn about the world is to experience it and every day we come to work hoping to help as many people as possible do just that.

The Role:

As a member of our high energy, collaborative, and competitive sales team, you will play a critical role in developing customer conversion and retention strategies while simultaneously identifying opportunities to improve the customer experience. Your daily activities will involve making outbound sales calls to potential travelers who have expressed interest in group travel through their Group Coordinator. Additionally, you will help maintain interest by continuing the relationship with our past loyal travelers in booking their next Go Ahead Tour.

No Sales experience? No problem. Our Sales Development Program is designed for those who are both launching a new career in sales and those who want to build upon existing sales skills and techniques. Our goal is to create strong salespeople and instill lasting skills that you can carry with you throughout your career. Benefits of the program include training in sales, product, marketing and industry trends, coaching in consultative selling techniques, presentations, public speaking and dedicated mentorship. This program is a great way to build your career with a global leader in the industry.

Responsibilities:

• Independently manage your book of business while simultaneously bringing in new business
• Maintain and practice high outreach, follow-up phone conversations
• Utilize consultative selling techniques to prospects and initiate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish your goals

Qualifications:

• Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
• Strong verbal communication skills (must be able to connect with a diverse range of individuals via telephone)
• Intrinsically motivated to hit goals
• Demonstrates personal accountability
• Analytical with adept problem-solving skills
• Ability to independently plan, organize and prioritize work
• Must have at least 4 years of relevant work experience or a 4 year degree

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
• Compensation: First-year Reservation Consultants have an on-target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential). In addition, there is uncapped bonus for exceeding sales goals. You are eligible for a promotion to Senior Tour Consultant after 2 years of successfully exceeding goals and excellent performance with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential). Full comp plan details, and future earning potential, will be reviewed during the interview process.

ABOUT US

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

ABOUT THE TEAM

At EF Go Ahead Tours we believe in the power of travel to widen your eyes, broaden your mind and see the world and yourself in entirely new ways. For over 35 years we’ve guided travelers - from young professionals to retirees, solo travelers to entire families, on carefully crafted journeys. To us, each experience is an opportunity to not just create unforgettable moments, but to inspire greater understanding between people and cultures. Every day our global team comes to work hoping to help as many people as possible share in those experiences.

Learn more about EF Go Ahead tours: www.goaheadtours.com