Customer Experience Teller I

Ubmich; Grand Rapids (MI); Hybrid; USD 32,000 - 38,000; Full time

Job summary

Union Bank in Grand Rapids, MI seeks a Teller I to manage daily transactions, assist customers with inquiries, and refer banking products as needed. The role emphasizes accurate cash handling and delivering a positive customer experience.

You will follow bank policies, protect customer information, and support branch operations including opening/closing and safety procedures, ensuring compliance and service quality.

Qualifications

• High school diploma or equivalent required.
• Successful completion of the 90-Day Teller Certification.

Responsibilities

• Provide best-in-class customer service and handle a variety of transactions.
• Process deposits, withdrawals, checks, and cash handling with accuracy.
• Promote bank products and services through referrals when appropriate.
• Maintain security and confidentiality of customer information.
• Assist in opening/closing the branch and daily operational tasks.
• Follow procedures to ensure risk and compliance.

Skills

Customer service

Cash handling

Sales referrals

Communication

Attention to detail

Phone etiquette

Teamwork

Education

High school diploma or equivalent

90-Day Teller Certification

Tools

TCR machines

Vault security

Job description

Union Bank in Grand Rapids, MI seeks a Teller I to manage daily transactions, assist customers with inquiries, and refer banking products as needed. The role emphasizes accurate cash handling and delivering a positive customer experience.

You will follow bank policies, protect customer information, and support branch operations including opening/closing and safety procedures, ensuring compliance and service quality.