Customer Experience Teller - Banking & Referrals

PNC; Fairfield (NJ); On-site; USD 36,000 - 60,000; Full time

Job summary

PNC is seeking a Full-Time Teller in Fairfield, NJ, within the Northwest Region Retail Banking team. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to refer to branch staff while supporting accurate daily operations.

The role emphasizes customer focus, risk management, and leveraging technology to help customers manage finances, with an in-office work arrangement and incentive eligibility based on performance.

Qualifications

• No university/college degree required.
• No high school diploma, GED, or significant experience required.
• In lieu of a degree, education/certification and experience may be considered.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and makes referrals to branch staff as appropriate.
• Engages with customers to position PNC products and explain digital options.
• Ensures teller and branch daily operations are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Full-Time Teller in Fairfield, NJ, within the Northwest Region Retail Banking team. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to refer to branch staff while supporting accurate daily operations.

The role emphasizes customer focus, risk management, and leveraging technology to help customers manage finances, with an in-office work arrangement and incentive eligibility based on performance.