Customer Experience Teller

Citigroup Inc.; Temple City (CA); On-site; USD 28,000 - 33,000; Part time

Job summary

Citigroup Inc. is seeking an entry-level Teller in Temple City, CA to deliver exceptional client service while supporting branch operations. You will handle teller transactions, manage cash, and look for opportunities to refer customers to Citi products.

The role emphasizes accuracy, teamwork, and adherence to regulatory policies, with a focus on risk-aware decision making. The position is part-time with a goal of delivering a high-quality customer experience, supporting branch revenue, and

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Sales experience

Money handling

Teamwork

Communication

Education

High School diploma or equivalent

Job description

Citigroup Inc. is seeking an entry-level Teller in Temple City, CA to deliver exceptional client service while supporting branch operations. You will handle teller transactions, manage cash, and look for opportunities to refer customers to Citi products.

The role emphasizes accuracy, teamwork, and adherence to regulatory policies, with a focus on risk-aware decision making. The position is part-time with a goal of delivering a high-quality customer experience, supporting branch revenue, and