Customer Experience Technician - Metal Castings Impact

Waupaca Foundry, Inc.; Tell City (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Short and long term disability

Life insurance

401(k)

Employer funded retirement plan

Paid vacations/holidays

Wellness program

Fitness membership

Employee assistance program (EAP)

Job summary

A leading foundry company is seeking a Customer Experience Technician to be the primary contact for customers, ensuring satisfaction through effective order management and communication. The ideal candidate should have a high school diploma, with a preference for a degree in business or manufacturing, along with 3-5 years of experience in customer service. Excellent communication skills and detail orientation are essential. The position offers a range of benefits and a commitment to continuous improvement.

Qualifications

• 3-5 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Basic understanding of metal casting processes is a plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Monitor order progress and update customers on changes.
• Build and maintain strong relationships with customers.

Skills

Customer service

Problem-solving

Communication

Organization

Attention to detail

Education

High school diploma

Bachelor’s degree in business, manufacturing, or related field

Tools

SAP

AS400

Oracle

Job description

A leading foundry company is seeking a Customer Experience Technician to be the primary contact for customers, ensuring satisfaction through effective order management and communication. The ideal candidate should have a high school diploma, with a preference for a degree in business or manufacturing, along with 3-5 years of experience in customer service. Excellent communication skills and detail orientation are essential. The position offers a range of benefits and a commitment to continuous improvement.