Customer Experience Lead - Casting & Manufacturing

Waupaca Foundry, Inc.; Waupaca (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Short and long term disability

Life insurance

401(k)

Employer funded retirement plan

Paid vacations/holidays

Wellness program

Fitness membership

Employee assistance program (EAP)

Job summary

Waupaca Foundry, Inc. in Waupaca, Wisconsin is looking for a Customer Experience Technician. This role includes managing customer inquiries and ensuring adherence to safety policies. Candidates should have a high school diploma, customer service experience, and preferably a Bachelor's degree. The position offers benefits such as disability insurance, a 401(k) plan, and a wellness program. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 3-5 years of customer service experience, preferably in a manufacturing setting.
• Proficiency with EDI systems and ERP software.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Manage the Customer Experience Technician at your facility.
• Respond to customer inquiries via various channels regarding products and orders.
• Ensure compliance with company safety policies and procedures.
• Build and maintain strong relationships with customers.

Skills

Customer service experience

Verbal and written communication skills

Problem-solving ability

Organization skills

Knowledge of metal casting processes

Education

High school diploma

Bachelor's degree in business or related field

Tools

EDI systems

ERP software (SAP, AS400, Oracle)

Job description

Waupaca Foundry, Inc. in Waupaca, Wisconsin is looking for a Customer Experience Technician. This role includes managing customer inquiries and ensuring adherence to safety policies. Candidates should have a high school diploma, customer service experience, and preferably a Bachelor's degree. The position offers benefits such as disability insurance, a 401(k) plan, and a wellness program. Strong communication and problem-solving skills are essential for success in this role.