Customer Experience Technician

MedQuest Compounding Pharmacy; North Salt Lake (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off and holidays

Referral bonus $500

Prescription benefits

Job summary

Belmar Pharma Solutions seeks a Customer Experience Technician to deliver outstanding patient care and support in a fast-paced environment. You will manage high-volume phone calls, verify prescriptions, and enter data into our dispensing software, ensuring accuracy and timely responses.

The role emphasizes excellent communication, confidentiality, and teamwork, with responsibilities spanning order processing, payments, refills, and collaboration with providers to meet patient needs.

Qualifications

• High School Diploma or equivalent.
• Current tech certification or registration as required by the state.
• Excellent customer service, communication, and attention to detail.
• Experience with Microsoft Office and data entry.

Responsibilities

• Handle high-volume phone calls and provide superior customer service.
• Input all information into the dispensing software.
• Charge credit cards for orders and process payments.
• Answer patient/customer questions and provide support.
• Process prescription refills for patients and offices.
• Call patients about new prescriptions and providers for refills.
• Maintain patient confidentiality and comply with policies.
• Follow company procedures and perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Attention to detail

Teamwork

Problem solving

Math skills

Education

High School Diploma or equivalent

Current tech certification/registration as required by state

Tools

Microsoft Office

Dispensing software

Job description

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Current tech certification or registration as required by the state of employment
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutionsExperience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred