Customer Experience Technician

Belmar Pharma Solutions; Madison (WI); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) with 5% match

Paid time off

Holidays

Referral bonuses

Prescription benefits

Résumé du poste

Belmar Pharma Solutions is seeking a Customer Experience Technician to provide superior customer service and support for patient care. The role handles high-volume calls, data entry, and coordination with providers while maintaining compliance with pharmacy regulations.

Focus is on accurate data entry, friendly patient interactions, and accurate processing of prescriptions and refills within established policies.

Qualifications

• Pharmacy technician certification/registration required by state.
• High school diploma or equivalent.
• Strong customer service, empathy and communication skills.

Responsabilités

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input information into dispensing software.
• Charge credit cards and process transactions.
• Answer patient calls with excellent service.
• Process refill requests from patients and providers.
• Call patients about new prescriptions.
• Call providers for refills.
• Maintain patient confidentiality and comply with policies.
• Perform other duties as assigned.

Connaissances

Customer service

Communication skills

Data entry

Microsoft Office

Attention to detail

Team player

Empathy

Math skills

Formation

High School Diploma

Pharmacy Technician certification/registration

Outils

Dispensing software

Description du poste

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider's offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company's patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment
• High School Diploma or equivalent
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred