Customer Experience Team Leader

Whataburger; Rockwall (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Referral Bonus Program

Schedule Flexibility

Development and Career Growth Opportun

Tuition Reimbursement Program

Discounted Meals

Service Awards

Scholarship Program

Whataburger Family Foundation (Hardshi

Chaplain Service

Paid Vacations

Job summary

Whataburger is seeking a Team Leader in Mesquite to supervise Team Members, maintain high customer service standards and lead tasks across all shift duties. The role includes participation in a skills development program and required station certifications to advance career success with Whataburger.

The position emphasizes leadership, teamwork, and daily operations such as cash handling, inventory, and shift reporting, with a focus on delivering a premier customer experience.

Responsibilities

• Protects and promotes the Whataburger Brand at all times.
• Notifies a manager in advance when unable to report to work.
• Attends meetings and training sessions as required.
• Communicates problems beyond own span to the manager on duty.
• Strives to continually enhance leadership and personal performance.
• Demonstrates the Family Value Proposition: Pride, Care, and Love.
• Learns and improves job skills per performance appraisals.
• Enforces standards with fairness and Team Member Guidelines.
• Maintains professional relationships with Family Members.
• Uses on-the-spot training to improve performance with positive feedback.
• Informs management of critical training opportunities.
• Evaluates team performance and identifies training needs before shift assignments.
• Assists and conducts Team Members training as directed.
• Provides constructive feedback to improve performance.
• Acts as a leadership example and resource for others.
• Assists with cash reporting, inventory audits, deposits, closeouts and payroll adjustments.
• Performs operational tasks and models expected behavior on any shift.
• Ensures products meet quality standards and service times.
• Keeps Drive-Thru production flowing and monitors for efficiency.
• Maintains clean, safe facilities and proper employee appearance.
• Promotes excellent customer relations and clearly communicates directions.
• Ensures actions follow policy and treats exceptions as training opportunities.
• Ensures Team Members clock in/out as scheduled and reports for work.
• Maintains safety policies and provides safe customer environments.
• Ensures safe handling of all tasks and equipment, including cleaning and maintenance.
• Completes shift reports and communicates key events to the Manager and other leaders.
• Records food inventory accurately at shift close.
• Ensures equipment operates safely and within company guidelines.
• Follows emergency procedures and handles incidents calmly.
• Assumes additional responsibilities as assigned.
• Maintains knowledge of emergency procedures and responds to crises effectively.

Job description

Whataburger is seeking a Team Leader in Mesquite to supervise Team Members, maintain high customer service standards and lead tasks across all shift duties. The role includes participation in a skills development program and required station certifications to advance career success with Whataburger.

The position emphasizes leadership, teamwork, and daily operations such as cash handling, inventory, and shift reporting, with a focus on delivering a premier customer experience.