Customer Experience Team Lead

Food Lion; Petersburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Petersburg, VA is seeking an enthusiastic Front End Associate to deliver fast, friendly service and maintain store standards. You will greet customers, handle cash operations, and keep the front end area neat and ready for business.

Responsibilities include assisting the Customer Service Manager, managing transactions, and supporting the MVP KIOSK and surge coverage as needed. Prior cash handling and customer service experience are preferred.

Qualifications

• Strong customer service and communication skills are required.
• Ability to learn multiple tasks and technical requirements.
• Must meet minimum age requirements and be able to use a cash register.

Responsibilities

• Provide fast, friendly service while maintaining standards.
• Greet customers and address them by name when possible.
• Ensure front end operations and cash handling are accurate.
• Maintain clean, neat front-end area and office functions.
• Operate cash register and report variances as needed.
• Assist with MVP KIOSK and surge plan duties when scheduled.
• Support the Customer Service Manager and perform duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Cashier operations

Learn technical requirements

Education

High school diploma or equivalent

Tools

Cash register

POS system

Computer literacy

CBT training

Job description

Food Lion in Petersburg, VA is seeking an enthusiastic Front End Associate to deliver fast, friendly service and maintain store standards. You will greet customers, handle cash operations, and keep the front end area neat and ready for business.

Responsibilities include assisting the Customer Service Manager, managing transactions, and supporting the MVP KIOSK and surge coverage as needed. Prior cash handling and customer service experience are preferred.