Customer Experience Team Lead

suddath; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Competitive benefits

Weekly pay (hourly)

Paid time off

Job summary

Suddath is seeking a Customer Experience Supervisor to lead the Government Services Customer Service team and oversee day-to-day operations. You will work with business leaders to improve processes and ensure high-quality service delivery.

The role emphasizes onboarding, training, recruiting, and cross-department collaboration to resolve issues and enhance performance. A stable company with strong benefits awaits.

Qualifications

• Bachelor's degree in Business, Management, Communications or related field or 2+ years supporting day-to-day oversight.
• Experience in relocation-related or customer service roles preferred but not required.

Responsibilities

• Investigate escalated customer complaints and provide resolution with clear communication to customers.
• Assist with onboarding and ongoing training of team members.
• Assist with recruiting, candidate selection, and employee retention processes.

Skills

Customer service

Communication

Problem solving

Multitasking

Deadline oriented

Self-motivated

Team collaboration

Training/onboarding

Documentation

Education

Bachelor's degree in Business/Management

Job description

Suddath is seeking a Customer Experience Supervisor to lead the Government Services Customer Service team and oversee day-to-day operations. You will work with business leaders to improve processes and ensure high-quality service delivery.

The role emphasizes onboarding, training, recruiting, and cross-department collaboration to resolve issues and enhance performance. A stable company with strong benefits awaits.