Customer Experience Supervisor: Lead & Elevate Service

The Suddath Companies; Jacksonville (FL); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wage

401(k) with company matching

Weekly pay for hourly staff

Biweekly pay for salaried staff

Paid Time Off and holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking a Customer Experience Supervisor to lead day-to-day operations and provide frontline support to the Government Services Customer Service team. You will work with business leaders to develop the department and implement new process improvements to enhance service delivery.

Key duties include resolving escalated complaints, onboarding and training staff, recruiting support, and collaborating with other departments to ensure consistent policies and excellent

Qualifications

• Bachelor’s Degree in Business, Management, Communications or relevant major; or 2+ years’ experience supporting the oversight of day to day responsibilities; or equivalent combination of education and experience.

Responsibilities

• Investigate escalated customer complaints and provide resolutions.
• Assist with onboarding and ongoing training of team members.
• Assist with recruiting, candidate selection, and retention processes.
• Collaborate with department leaders to promote team solutions and problem resolution.
• Identify areas for improvement at individual and team levels.
• Establish work procedures that support company standards and directives.
• Prioritize workload to meet deadlines.
• Maintain customer service policies and coordinate with other departments.

Skills

Customer service

Communication

Problem solving

Multitasking

Conflict resolution

Time management

Documentation

Team collaboration

Education

Bachelor’s Degree in Business/Management/Communications

Tools

Move management software

Accounting/billing software

HRIS

Timekeeping systems

Job description

The Suddath Companies is seeking a Customer Experience Supervisor to lead day-to-day operations and provide frontline support to the Government Services Customer Service team. You will work with business leaders to develop the department and implement new process improvements to enhance service delivery.

Key duties include resolving escalated complaints, onboarding and training staff, recruiting support, and collaborating with other departments to ensure consistent policies and excellent