Customer Experience & Support Specialist

AGT LABS

Houston (TX)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

AGT LABS is seeking a Customer Service Representative to join our Houston team. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions to ensure a great service experience.

The ideal candidate is friendly, computer-savvy, and remains calm under pressure. Responsibilities include handling high inbound inquiries, using scripts, and documenting all interactions to support both personal and team goals.

Qualifications

High school diploma or GED required.
Previous CSR or similar experience preferred.
Comfortable using computers and customer management software.
Excellent phone and verbal communication skills.
Understanding of active listening techniques.
Ability to work well under pressure.
Highly organized with the ability to prioritize and manage time.

Responsibilities

Receive a high volume of inbound calls and emails.
Identify the reason for the customer's call, gather info, and provide solutions.
Refer to premade scripts for various topics.
Use best practices to build rapport and relationships with customers.
Document all customer interactions.
Meet personal and team quotas.
Attend trainings to maintain up-to-date skills.