Customer Service & Fulfillment Supervisor

Nissin Foods; Piedmont (SC); On-site; USD 77,000 - 90,000; Full time

Job summary

Nissin Foods is seeking a supervisor to oversee order fulfillment and customer service processes in the United States. The role involves processing orders, interacting with customers, brokers, and the sales team, and ensuring timely, accurate service.

The position requires a Bachelor's degree and 3–5 years in customer service, with at least 2 years in supervision. Salary ranges from USD 77,000 to USD 90,000 per year, with the potential for growth and leadership impact.

Qualifications

• Bachelor's degree from a four-year college or university or equivalent.
• 3–5 years' experience in a customer service role; 2 years in supervisory role.

Responsibilities

• Monitor customer order fulfilment and elevate potential shortfalls to meet customer expectations.
• Monitor customer KPIs and elevate opportunities.
• Track and report customer chargebacks/penalties.
• Monitor service calls to observe employee's demeanor and accuracy.
• Coordinate with distribution leadership to ensure customer fulfillment and proactive problem solving.
• Approve corrective services to adjust broker complaints.
• Answer questions about service and process orders not via EDI.
• Resolve order-related errors and complaints.
• Follow up with brokers/customers to confirm satisfactory resolution.
• Collaborate with accounting for customer credit issues.

Skills

Customer service experience

Supervisory experience

Education

Bachelor's degree (B.A.)

Job description

Nissin Foods is seeking a supervisor to oversee order fulfillment and customer service processes in the United States. The role involves processing orders, interacting with customers, brokers, and the sales team, and ensuring timely, accurate service.

The position requires a Bachelor's degree and 3–5 years in customer service, with at least 2 years in supervision. Salary ranges from USD 77,000 to USD 90,000 per year, with the potential for growth and leadership impact.