Customer Experience Supervisor

Visual Comfort & Co.; Houston (TX); On-site; USD 57,800 - 78,200; Full time

Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Compensation

Health Benefits

Insurance

Retirement

Job summary

Visual Comfort & Co. is seeking a Customer Experience Supervisor in Houston to lead the customer service team and enhance the end-to-end customer journey. You will guide training, develop strategy, and ensure exceptional service at every touchpoint.

The role requires a Bachelor's degree and proven call center or supervisory experience. Expect a structured training program, competitive compensation, and comprehensive benefits. Flexible scheduling and weekend availability may be required.

Qualifications

• Bachelor's degree in business administration, Marketing, or a related field.
• Proven experience in call center, customer service, or supervisory roles.
• Proficient with customer service software tools and phone systems.
• Excellent verbal and written communication skills.
• Strong leadership, problem-solving and data analysis abilities.

Responsibilities

• Develop and implement customer experience strategies to enhance satisfaction and loyalty.
• Lead and manage a team of customer service representatives; provide guidance and training.
• Monitor and evaluate customer interactions to identify areas for improvement.
• Collaborate with cross-functional teams to resolve issues and ensure seamless experiences.
• Maintain customer service standards, policies and procedures; conduct regular performance reviews.

Skills

Call center experience

Customer service

Leadership

Communication skills

Data analysis

Education

Bachelor's degree

Tools

Customer service software

Job description

Headquarters Houston, 22400 NW Lake Drive, Houston, Texas, United States of America

Job Description

Posted Friday, July 24, 2026 at 4:00 AM

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

The Customer Experience Supervisor is responsible for collaborating with team members to enhance overall customer satisfaction. Duties include overseeing the customer service team, improving the end - to - end customer experience, supporting representatives with guidance and training, and ensuring exceptional service at every touchpoint.

Visual Comfort Offers:

• Work-Life Balance: Monday - Friday, 8:00am - 5:00pm
• Training & Development : A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits : Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance : Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

• Develop and implement customer experience strategies and initiatives to enhance customer satisfaction and loyalty.
• Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure excellent customer service delivery.
• Monitor and evaluate customer interactions to identify areas of improvement and implement necessary changes.
• Analyze customer feedback and data to identify trends and opportunities for process improvements.
• Collaborate with cross-functional teams to resolve customer issues and provide seamless customer experiences.
• Develop and maintain customer service standards, policies, and procedures.
• Conduct regular performance evaluations, provide feedback, and implement performance improvement plans when needed.
• Assist management in setting call center goals by preparing reports and analyzing data.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:

• Bachelors degree in business administration, Marketing, or a related field.
• Proven experience in call center, customer service, or supervisory experience.
• Proficient with customer service software tools, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Strong leadership and team management skills.
• Excellent problem solving, leadership, and customer service skills.
• Ability to analyze data and generate meaningful insights.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings

Compensation Range: $68,000

Compensation is based on individual factors, including skill set, relevant experience, and work location

#LI-Onsite

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Headquarters Houston, 22400 NW Lake Drive, Houston, Texas, United States of America