Customer Service Representative

Serenity Healthcare

Provo (UT)

On-site

USD 22,730 - 26,863

Full time

14 days+

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Benefits offered by this job

90% covered medical, dental, and vision

401(k) plan

10 PTO days + 10 paid holidays

Flexible shift hours

Job summary

A mental health care provider in Provo, Utah, is seeking a Customer Service Representative who empathizes with potential patients in their healing journeys. The role requires excellent communication skills, with a starting pay of $16.50/hr and opportunities for growth. Benefits include 90% of medical coverage and flexible hours. Join us to make a difference in the lives of others.

Qualifications

1 year of customer service experience in a fast-paced environment.
Calm under pressure and a natural helper.
Excellent communication skills, both verbal and written.

Responsibilities

Talk with potential patients and support them through their concerns.
Schedule, adjust, and cancel appointments as needed.
Explain our services and answer questions clearly and kindly.

Skills

Communication skills

Problem-solving

Empathy

Tech-comfortable

Bilingual in Spanish

Education

High school diploma or GED

Tools

MS Office knowledge

Job description

1 week ago Be among the first 25 applicants

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Help People Heal — No Medical Degree Needed

Join Serenity Healthcare as a Customer Service Representative

Looking for a job that actually makes a difference?

At Serenity Healthcare, we're on a mission to change lives through cutting-edge mental health care — and you can be part of that impact, even without a clinical background.

We believe in compassion over credentials. If you're a great communicator, a calm problem-solver, and someone who truly cares about others, we'll give you all the training you need to succeed.

What You'll Do

As a Customer Service Representative, you'll be the first voice someone hears when they reach out for help. Many of our potential patients are struggling — they're unsure, anxious, or nervous. That's where you come in. You'll support them with empathy, help them feel seen and heard, and guide them to take the first step in their healing journey.

This isn't just a call center job — it's an opportunity to help people change their lives.

Your Day-to-Day:

Talk with potential patients and support them through their concerns
Follow up with care and confidence to help them book their first appointment
Schedule, adjust, and cancel appointments as needed
Be the bridge between patients and providers
Explain our services and answer questions clearly and kindly
Problem-solve concerns and help patients feel supported
Ensure accurate patient info, insurance verification, and documentation

What We're Looking For:

High school diploma or GED
One year of great customer service experience in a fast-paced environment (retail, food service, etc.)
Excellent communication skills — both verbal and written
Calm under pressure and a natural helper
Tech-comfortable (MS Office knowledge is a plus!)
Bilingual in Spanish? That's a big bonus (+$1.00/hr with assessment)

What You'll Love:

Starting pay of $16.50/hr with growth potential up to $19.50/hr in just 6 months
???? 90% covered medical, dental, and vision — yes, really
401(k) to support your future
10 PTO days + 10 paid holidays (15 PTO days after your first year!)
Flexible shift hours that work with your life

Who We Are:

Serenity Healthcare helps people feel better — especially those who haven't found relief through traditional methods. Using innovative technology and a people-first approach, we bring new hope to those struggling with anxiety, depression, PTSD, and more.

We're not just changing healthcare. We're changing lives — and it all starts with a single conversation. That's where you come in.

Ready to be the person who helps someone take their first step toward healing?

Apply now and start your journey with Serenity.

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Seniority level